Shipping policy

SHIPPING AND HANDLING

Shipping costs and times vary from product to product. You are given the total shipping cost on the checkout before the payment stage.
Small or standard items are usually dispatched on a next day service but can take longer if we need to arrange shipping them from a supplier, in which case please allow 7 to 10 days before the item is shipped.
From experience we have learnt that to deliver larger items to customers and to offer the best service possible is not necessarily to offer quickest delivery service. Most couriers are not equipped to handle large or heavy items as they either only use one man to deliver or have no moving equipment, and therefore the goods are at risk of being damaged, which let’s face it is an inconvenience for everyone! We have found that to deliver larger items we are better off using either two man delivery companies or to palletise items. These specialised logistics companies do not have such a large coverage compared to some of the national couriers and hence take a bit longer to deliver. They will however contact you prior to delivery, to give you your confirmed delivery day.
Shipping is made as soon as possible as we know you want your goods as soon as possible!

DELIVERY SCHEDULE

We process your order as soon as possible. For smaller or standard items we will normally dispatch your order to you in 1-2 business days if we carry the item in stock, otherwise it can take up to 14 days before being shipped if the item is sent direct from our supplier plus up to a further 14 days for delivery. For very large items or items made to order it can take a bit longer and we would ask that up to 28 days is allowed due to the sometimes varying manufacturing lead times and specialist delivery companies schedules plus up to a further 14 days for actual delivery.
We are not liable for late deliveries, and cannot offer any compensation where time has been taken off work to take deliveries.

Personalised Items 

Any bespoke/personalised item(s) (cues, cases etc) cannot be returned for a refund or exchange. This does not affect your statutory rights. 

Please allow ten to twelve weeks for dispatch of the following personalised items:

  • Personalised Cues
  • Personalised Cases

Cues

Most cues are custom made to order at our Factory in Worksop. The manufacturing time is stated in the GREEN box on the product page.